Shipping policy

In-stock products

All orders for in-stock products ship from our warehouse in Spain with GLS.

Orders placed Monday to Friday before 1 pm (Spanish time) ship the same day. Orders placed after that time, at the weekend or on a public holiday ship the next working day.

Estimated delivery times after dispatch

  • Portugal, around 3 to 5 working days.

  • Italy, Belgium, the Netherlands and Austria, around 3 working days.

  • France and Germany, around 4 working days.

  • Other EU countries, usually 3 to 6 working days.

  • Switzerland and other countries outside the EU, around 2 weeks, as the parcel goes through customs. Import duties or taxes may apply on delivery.

Saturdays, Sundays and public holidays are not working days.

Shipping costs

Free standard shipping on orders over €75. Below that amount, standard shipping costs

  • Europe (Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, the Netherlands, Poland and Switzerland), €9.95.

  • United Kingdom, €14.95.

  • United States and Canada, €6.95.

  • Personalised kits and made-to-order products, €6.95.

Express shipping is also available, from €14.95 in Europe, €17.95 to the United Kingdom and €35 to the United States and Canada. You’ll see the exact cost of your order at checkout before you pay.

Made-to-order products and personalised kits

We make your order in 3 to 5 working days in our international workshop and then ship it to your address. The total time for production and delivery is approximately 2 to 3 weeks from when you place your order.

Order tracking

As soon as your order ships, you'll receive an email with the tracking number.

Delivery and possible issues

Delivery times are estimates and may vary if there are issues with the courier. We can't control their routes or delivery times, but if anything goes wrong, email us and we'll help.

Keep an eye on the tracking and make sure someone can receive the parcel. If you're often out, we recommend using an address with a reception or concierge.

If you need to change the delivery address, email us as soon as possible. Once the parcel has shipped, we can no longer change it.

What if the parcel is returned to us because it couldn't be delivered?

If the order is returned for a reason attributable to the customer (incorrect address, no one home, not responding to the courier or not collecting the parcel within the deadline), you can choose to

  • Request a new delivery, for a fee of €9.

  • Request a refund, minus €12 for shipping and return handling costs.

Personalised kits cannot be refunded for a change of mind once they have been processed. If you receive a faulty product or there's a mistake with your order, email us so we can look into it.