Shipping Policy

 

For products in stock in Spain available with 24/48h shipping

All orders for products in stock are sent with GLS. You can choose between standard shipping and express shipping:

Standard shipping · Delivery in 3–5 business days

Orders placed Monday to Friday before 1:00 p.m. are shipped that same day. Orders placed after that time are shipped the next working day.

 

Express shipping · Delivery in 24/48 working hours

  • If you place your order from Monday to Friday before 1:00 p.m., we ship it that same day and you receive it the next working day.

  • If you place it after 1:00 p.m., it will ship out the next business day and you will receive it within 48 business hours from when you place the order.

Orders placed on weekend or holiday are shipped the next business day. If you choose express shipping, they will be delivered the business day after departure.

Saturdays, Sundays and holidays do not count as business days.

 

Products manufactured on demand and personalized

We manufacture your order within a period of 3 to 5 business days in our international workshop. Then, we send it to your home. The approximate total manufacturing and delivery time is 2 to 3 weeks from when you place the order.

 

Tracking your order

You will receive an email with the tracking number when your order leaves the workshop.

If your shipping address is outside the peninsula, the package will arrive first at our warehouse in Lloret de Mar (Girona) and, from there, we will forward it to your home. Therefore, you can see that the tracking appears as "delivered in Lloret de Mar": it corresponds to receipt in our warehouse.

 

Delivery and possible incidents

Delivery times are approximate and may vary if incidents occur with the transport company. Although we cannot control their routes or delivery times, if a problem arises, please contact us so we can help you.

Check the tracking and make sure someone can receive the package. If you are not usually at home, we recommend that you indicate an address with a reception or concierge.

If you need change the delivery address, contact us as soon as possible. Once the package has been sent, we will not be able to modify it.

 

What happens if the package is returned to us because it cannot be delivered?

If the order is returned for a reason attributable to the customer - such as an incorrect address, absence during delivery, not responding to the carrier's communications or not picking up the package within the indicated period -, you can choose between:

  • Request a new shipping, paying 9 €.

  • Request a refund, from which 12 € will be deducted for the shipping and return management costs.

 

Customized kits do not allow refunds for change of mind once processed. If you receive a defective product or there is an error in your order, please contact us so we can review it.