Shipping policy

Thank you for visiting and buying in Painting Numbers. The following are the terms and conditions that constitute our Shipping Policy.

When will I process and receive my order?

Spain

All orders that containProducts found in stock in our Spain warehouseAre handled and shipped within a maximum of24 working hours and will be shipped the next day after the processing day.

The orders that containCustomized kits, They have processing and manufacturing time of 3-5 working days after placing the order and delivered within 5-7 working days.

Additional time may be needed for your order to be processed during holidays and high sales seasons. Please note that we do not ship on weekends.

Europe, United States, Canada or Australia

All orders are handled and shipped within a maximum of24 working hours and will be shipped the next day after the processing day.

The orders that containCustomized kits, They have processing and manufacturing time of 3-5 working days after order and delivered within 7-10 working days.

Additional time may be needed for your order to be processed during holidays and high sales seasons. Please note that we do not ship on weekends.

Central America and South America

All orders are handled and shipped within a maximum of24 working hours and will be shipped the next day after the processing day.

The orders that containCustomized kits, They have processing and manufacturing time of 3-5 working days after placing the order and delivered within 15-20 working days.

Additional time may be needed for your order to be processed during holidays and high sales seasons. Please note that we do not ship on weekends.

Will I be charged customs and taxes?

Our prices include all costs except for destinations outside of Spain Peninsula,Where you can be responsible for paying duties and taxes once you receive your order in your country.

We are not responsible for any delays or costs caused and associated with your country's customs department. For detailed information on charges, please contact your local customs office. Please always follow the status of your package, as postal service providers generally do not inform us when additional payments, such as duties or taxes, must be made by the recipient.

If a package is returned to us due to unpaid duties, taxes or return to the shipper, we will refund the product cost and withhold the shipping charges. We will allow free resend if the parcel was returned to the sender; however, if it is returned to us a second time, we will retain the shipping fee incurred. For a third attempt, an invoice will be sent with the shipping price. (Applicable to international and domestic orders)

If you pay outside of Spain, especially in South or Central America, keep in mind that customs delays play a very important role in shipments, especially since our products include wet paint. Therefore, we cannot guarantee that they pass through customs easily.

DELAYS AND/OR DAMAGE IN ORDER

• Painting Numbers is not responsible for shipping delays. We undertake to deliver the packages to the shipping company within the agreed time and they will be in charge of handling the kit until it is delivered. We have no influence on shipping time.

• If you receiveDamaged goodsPlease take a picture and send it to us info@pintarnumeros.com immediately. We will only replace damaged products within 24 hours of delivery confirmation