HOW CAN I EXCHANGE OR RETURN AN ITEM?
If you want to request an exchange or a return without questions, easy, fast and free, it is only necessary that you go to our returns portal before 14 days after receiving your order and follow the steps to easily process your exchange or return / withdrawal.
You can deliver your return at any collection point you choose and at 2-5 business days You will have your exchange, refund or discount voucher (according to your preferences).
DEFECTIVE, INCORRECT OR DAMAGED ITEM?
Don't worry, you are 100% covered by our 100 day guarantee. If only 14 days have passed since the receipt of your order, you can process the return easily by going to our returns portal.
Otherwise cContact our team directly at firstname.lastname@example.org indicating your order number and the problem or reason for the return. Our customer service team will review your request and send you further instructions if the return is approved.
HUsually in 2-5 business days, you will have your exchange, refund or discount voucher (according to your preferences).
HOW CAN I MODIFY OR CANCEL MY ORDER?
Make sure to provide your order number and the modification you want to make. Once the modification has been made, we will confirm it through the same communication channel that you used to contact us.
Modifications or cancellations are not allowed once the order has already been sent.
1.- Only items purchased directly from Paint Numbers will be accepted. Returned items must be in their original packaging, including accessories, manuals, and documentation.
2.- Returned items must be unused, in the same conditions in which we send them to you and in its original packaging intact. Stains, damages of any kind, unsealed, bent cards, broken stamps, broken plastic sheet will not be accepted. If the condition of the product returned to us is not acceptable under conditions, we reserve the right not to refund or exchange the item.
3.- Products that have been personalized cannot be refunded or exchanged. Non-refundable items include items purchased through retailers, improperly purchased items, and items damaged through mishandling or negligence by customers.
4.1- The right of withdrawal It will be valid for 14 days after the arrival of the product. In this case, the refund will be made.100% of the amount once it reaches us and the returned item has been evaluated. The consumer and user will have to assume the cost of the return and damage of the goods in those cases of withdrawal in which the product that is returned to us is not acceptable (according to conditions) or is sent to us from outside Spain (Peninsula).
4.2- The usual cost of sending a return is from € 5, depending on the location of origin, weight and season. You can ask us the exact cost sending an email to email@example.com.
4.3- The cost of any damage attributable to the customer that affects the product and its subsequent commercialization, will be understood as a complete damage and has a cost between € 4.00 and € 198.00, depending on the type of product. You can check the exact cost by sending an email to firstname.lastname@example.org.
4.4- Changes and returns will be free for Spain (Peninsula) with a maximum limit of one change or one return. The following will have the same costs indicated in the previous point 4.2. of these policies.
5.- Returns made without a receipt may be rejected. Painting Numbers reserves the right to reject any return that does not comply with these conditions and our policies accessible from all the pages of our online store and all of them framed within the current legislation in RGPD, LSSICE and LGDCU.