Changes, Returns and Cancellations


We are committed to Your satisfaction and offer a 14-day 100% money back guarantee.

Your long-term happiness with our products and services is important to us, so if you are not satisfied for any reason, we will gladly refund your money.

🚨 Return Policy

📦 If you wish to return a product , the returned item must be unused, fully functional, undamaged and in its original packaging in resalable condition. Please note that you will have to pay the shipping costs for the product.

🚫 Sale items and custom kits cannot be refunded or exchanged unless faulty. Be sure to carefully review your purchase before submitting your order.

📦 If for any reason your order is lost in transit , we will issue a full refund or reissue the kit free of charge.

💔If your item is defective (e.g. torn canvas), we will offer you a replacement free of charge or refund the order amount.

💌 If you have a problem with your order, send us an email to indicating your order number (for example, #PNxxxxxx), the email used to place the order and attaching photographs of the problem. We promise to do our best to resolve the problem as quickly as possible.


💳 Buy with confidence! We offer a 100% delivery guarantee on all our paint by numbers kits!

📦 If you are wondering where your order is, we recommend that you first visit our Order Tracking page.

📬 All kits are tracked and insured, meaning that even in the extremely rare case that your package is lost in transit, we will send you a new kit completely free of charge. No questions, no complications.

⚠️ Please note that the following compensations do not apply under force majeure causes that are beyond our control.

💔 Do you have an order with defective items?

Sometimes mistakes or accidents happen. Send us a photo of the defect to our support email at

📝 *Indicate clearly what is wrong with the article or articles. Items will be assessed on a case by case basis, after which a replacement will be sent or a full (100%) refund will be extended for orders where the buyer is not at fault.

⚠️ Note: An item is considered defective when the failure prevents the product from being used or the final painting completed. For example, a torn canvas, leaked paint, or a frame damaged during transportation may be considered damaged goods. If the canvas has small dents due to transportation, they can usually be fixed by ironing or stretching it. We will evaluate these cases and decide whether a replacement/refund should be granted.

If your kit was shipped in a box and the box is damaged, this is not considered a reason to claim a refund.

If some of the numbers are not clearly visible, we can provide you with a PDF guide so you can complete the painting.

🚫 Cancellations

If you wish to cancel your order, please contact us within 24 hours of placing it.

Otherwise, we may have already shipped it and have no way to get the item back unless you wait for delivery and return it.

🤔 Do you have any other problems?

📧 Send us an email to or use our contact page. Be descriptive so we fully understand what the problem is. Photos are more than welcome.